Most insurance companies are currently facing multiple challenges simultaneously. Their policy processing costs are getting higher as the competition for customers is heating up. In addition, the turnaround time from the initiation of a policy request to its completion can take, given the level of customization, a significant amount of time. CK Prahalad and MS Krishnan have proposed a solution to this problem from what they learned from ING insurance case. Learn about this proposal here.
Tags: CK Prahalad, co-creation, cocreation, cocreation in health care, health care, ING insurance, insurance, M.S. Krishnan, new age of innovation, New Age of Innovation - Chapter 1, the new age of innovation
